Billing and finance department

Billing and Financial Assistance

Thank you for choosing Westend Hospital for your healthcare services and needs. We are here to help you because we know that healthcare services billing can be confusing and stressful.

This page contains information that is designed to help you comprehend the fundamentals of your bills, answer questions you may have, and provide you with information that will help you with issues surrounding your bill.

Billing Topics

Understanding Your Bill

We understand billing process can be stressful and going through a health situation can be difficult hence we have made the billing process as stress-free as possible. We don’t want your bill to cause additional worries, so we have multiple guidelines to help you through the billing process.

At Westend Hospital our primary goal is restoring patients’ health and we want our patients' primary focus to be on getting better at the quickest time possible.

We understand healthcare may be expensive and patient concern is about managing the cost of their healthcare, hence we have provided detailed information to help patients comprehend healthcare costs.

The medical care billing process is uniquely tailored to its patients – some are fortunate enough to have insurance while others do not.

Insured patient

For patients under insurance coverage, we will bill your insurance company directly for services covered by the insurance. Please note that health insurance coverage differs, so some services may not be covered. If you have questions about your health insurance coverage, please call your insurance company before receiving care at Westend Hospital so you fully understand how your insurance package works.

Uninsured patient

For patients not having any insurance package or third-party coverage, you will be automatically discounted equal to the discounts offered to insurance companies. However, discount varies with type of services rendered.

Billing basics

Below are the types of hospital bills:

Summary Bill -This list out the total charges for your hospital visit and categorize them into service categories.
Detailed Bill -In this type, the bill lists details on the services you were provided, including dates and charges for each service.

At Westend Hospital, patients have a right to receive this bill upon request, also this bill is often time presented to uninsured patients prior to discharge.

In addition to your hospital bill, you may also receive additional bills from physicians, special investigations procedures (such as CT Scan Services), and specialists (such as urologists, cardiologists, anesthesiologists, neurologists, surgeons, and other specialists) you saw while in the hospital; often time, these physicians and specialist may not be hospital employees.

Questions About Your Bill?

If you have questions or difficulty understanding a bill you received from us, you may call the billing unit at +234 (0) 807 420 3056 or +234 (0) 807 734 4853, to help you better understand the costs associated with your hospital care.

How Billing Works

Inpatient Bill

For one reason or the other, a patient may be admitted to the hospital (inpatients), and as such, they will receive separate invoices for services rendered in the course of their stay.

Outpatient Bill

Patients seen in a clinic or outpatient setting may receive separate invoices for some services. Your outpatient bill will include charges for medications, consultations, and any tests or procedures.

The hospital bills for in and outpatient include, but are not limited to, the following services:

Charges for your room (inpatient)
Medical Supplies (inpatient)
Food (inpatient)
Laboratory
Operating room services
Pharmacy
Radiology and other testing services
Nursing Care
Other services provided by the hospital

Physician Services Bills

Bills for physician services will include but are not limited to:

Examinations
Interpretations of tests
Surgical procedures
Services provided by anesthesiologists, psychiatrists, dermatologist, radiologists, neurologist, other specialties, and surgeons.

Pay Your Bills

We are pleased to offer patients easy, time-saving ways to pay for their healthcare and medical services, the process is simple and secure. If you receive an invoice or statement from Westend Hospital, you may pay using one of these accepted methods:

Pay in person

You can make payment in person at Westend Hospital frontdesk via

Point of Sale (POS).
Cash Payments
Bank Transfer

Pay Online

We offer stress-free, easy, and time-saving online payment through PayStack, Payment is secured, fast, and one-time, it does not require registration, and you can pay anytime, 24 hours a day, seven days a week.

Steps to follow:

Begin by clicking on Paystack link above then

Input first name,
Last name,
Your email,
Select the service you are paying for, amount to pay get generated automatically.

Please have the below information on hand before you begin the online payment process:

Your credit card information.

Please note that you can only pay certain hospital bills through this website. Unless noted on your hospital bill, bills that can be processed through this website payment gateway are those listed on the dropdown menu under the “payment for” section of the form on the online payment page.

If you have any questions about your hospital bill or the online bill pay service, please call Westend Hospital‘s Account Department at +234 (0) 807 420 3056 or +234 (0) 807 734 4853.

Direct Bank Transfer

You may conveniently and securely pay for your healthcare by direct transfer to the below account details, please bear in mind the total cost of your bill.

Account Name: Dr. Amadasun Hospitals Limited
Account Number: 1014903808
Bank Name: Zenith Bank

Uninsured (Self-pay or Private pay)

Uninsured simply means that you have to pay for your services and that you do not have insurance coverage for the hospital services rendered. Uninsured may also be referred to as Self Pay or Private pay.

You may be considered uninsured if you have a:

None contracted insurance plan
High deductible
Limited benefit plan(s)

A lot of persons regrettably do not have health insurance plans and, as such a number of patients face difficulties in paying for medical services and care. We understand times are hard, therefore in line with our key statements we strive to serve uninsured patients with dignity and respect despite the financial burdens they may face.

How We Treat Uninsured Patients

We treat the uninsured fairly and with respect before, during, and after treatment, regardless of their ability to pay.
Uninsured patients, when applicable, will be offered reasonable payment schedules as part of the financial counseling process.
Hospital-based physicians and related entities will be encouraged to follow Westend Hospital guidelines regarding treating uninsured patients with dignity and respect regardless of their ability to pay.

Accepted Insurance Plans

View our current list of accepted insurance plans at Westend Hospital.

Accepted Insurance