Westend Hospital is an indigenous company with the aim of consistently and efficiently providing quality healthcare service to our patients including medical In-patient and out-patient consultation, surgery, pediatrics, ENT, Laboratory, Radiology, Pharmacy services not only to meet customer satisfaction but to exceed their delight.
We provide quality healthcare services to meet and exceed customer expectation through continuous improvement and compliance to customer, statutory and regulatory requirements.
We deliver patient-centered care with empathy, professionalism, responsiveness and open to welcome feedbacks for continual improvement.
We uphold transparent codes of conduct that set clear expectations for confidential service delivery and organizational behavior without discrimination.
We provide accessible, transparent and timely processes for customers to raise their concerns and complaints ensuring fairness and responsiveness.
We support impartial and effective Internal and External dispute resolution mechanisms to resolve conflicts beyond informal feedbacks.
We systematically identify, evaluate and treat raised risk affecting our operations, reputation, customers and compliance obligations to protect and enhance decision making and performance by cultured accountability.