The systematic charting of a patient's medical history and care throughout time under the purview of one specific healthcare professional is referred to as a medical record, health record, or medical chart. These phrases are sometimes used interchangeably.

A department called Medical Records is set up to manage health data by guaranteeing its reliability, correctness, accessibility, and security in both paper-based and computer systems.

Your medical record is kept by the Medical Records, or Health Information Management (H.I.M.) department, here at Westend Hospital.

This information contains things like:

  • Laboratory test results
  • Reports on radiological investigations
  • Reports of medical examinations
  • Medication and medical care

All medical records at Westend Hospital are retained for a maximum of 7 years including digital films from X-rays, and CT scan Dicom images.

You can request copies of your medical records in any of the following ways:

  • Call our outpatient-department mobile number, stating the patient’s full name as it was used during treatment, unit number, and period of care.
  • To allow the sharing of this information, send us a written request via email, together with your medical record number or unit number, full name as it was used during treatment, and your signature.

1, 25th Street, D.D.P.A. Housesing Estate,


Delta State,


Within 14 business days, we will handle your request and transfer the records to you using the method you specified. At our Medical Records department, you can also make arrangements to pick up your medical records in person. Monday through Friday, 8 a.m. to 4:30 p.m. are our business hours.

In certain cases, you may be charged for copies of your Medical record, this is dependent on if you have chosen a manual or an electronic record. If a charge is placed, we'll give you a call to let you know the final cost. If you choose to pick up your records in person, you can pay the cost at our payment terminal within the facility.

The main goal of Westend Hospital’s Medical Records Department is to quickly provide patient medical records to various hospital units to help clinicians, allied health professionals, and other hospital staff members deliver high-quality patient care.

Additionally, because you are our first concern, our department is in charge of keeping medical records in an organized and professional manner to safeguard patient privacy while enabling doctors to access them promptly to support great patient care.

To run a hospital effectively and provide a variety of services to patients as well as the general public, Medical Records Department has grown to be a crucial department in every hospital. It also plays a significant role in patient care quality and health promotion.