Our goal as a hospital is providing the optimum and highest quality care to our patients. At Westend Hospital, we define quality as the degree to which health services for individuals and populations increase the likelihood of desired health outcomes. Patients and their relatives know quality care when they experience it. These includes but not limited to a nurse's response time, a doctor's bedside manner, the hospital's atmosphere—all of these things affect how people feel about the quality of their healthcare.
Westend Hospital defines optimal quality care as:
While delivering quality patient care we strive to ensure it is