Thank you for visiting Westend Hospital Warri. We are committed to protecting the privacy of all visitors to our websites. This privacy statement has been written to help you understand what information we collect, how we use it, what choices you have, and other important information regarding the use of information collected through our websites and online services. Westend Hospital Warri and its affiliates are referred to in this privacy statement, collectively, as “Westend Hospital Warri,” “we,” “us,” or “our.”

If you have any questions or comments about this privacy statement or the ways in which Westend Hospital Warri uses the information we collect online, please do not hesitate to contact us using the contact information provided at the bottom of this statement.

This privacy statement applies to information collected through this websites, mobile applications, and/or online or mobile-enabled technology, and/or digital tools that display or link to this privacy statement (collectively, our “Online Platforms”). This privacy statement also applies to information shared with us by our approved partners and other third-party sources. This privacy statement does not apply to (i) information collected from you either offline or through websites and other online services that do not display or link to this privacy statement, including third-party websites to which our online services may link, or (ii) information that would be considered “Protected Health Information under the National Health Act (NHA) 2014. Westend Hospital Warri use and disclosure of Protected Health Information will only be embarked upon with written consent from the patient.

When you view and/or interact with our Online Platforms, we may collect and combine information about you, how you engage with our Online Platforms, and the devices you use to view and/or interact with our Online Platforms for the legitimate purposes described below. This includes information you provide to us in connection with your use of the Online Platforms and information collected automatically when you view and/or interact with our Online Platforms.

Some of the information we collect may be personally identifiable information, which includes, but is not limited to, information like your name, email address, postal address, or phone number. We do not collect information that would personally identify you unless you choose to provide it or as otherwise provided in this privacy statement. You can access and browse our Online Platforms at any time without providing any personally identifying information.

We collect the information you provide directly to us, such as when you create or modify your account or user preferences, sign up for a newsletter, contact us, respond to a survey, or otherwise communicate with us. This information may include your name, email address, phone number, postal address, insurance information, personal health information (however this does not rise to the level of “Protected Health Information” protected by NHA), survey responses, user content stored or entered into the forms found in our Online Platforms, and other information you choose to provide through use of our Online Platforms.

The information you provide to us will be used to (i) set up your account (if applicable); (ii) if you elect to receive information from Westend Hospital Warri, provide you with such information; (iii) improve the Online Platforms; (iv) respond to your inquiries; (v) facilitate your comfort or the level care you receive in our facility and, or (vi) fulfill any other purpose for which you provided it.

We will not use the information you provide for any purposes other than as described in this privacy statement or explained to you at the point at which the information was collected.

We may automatically collect additional information about your visit to our Online Platforms, including pages you visit, your geographic location based solely on your Internet Protocol (IP) address, promotions with which you interacted, and other behaviors. This information is collected for the purpose of improving your overall visit to our Online Platforms by providing interest-based content. For example, we may collect information about your geographic location and specific interest, based on topics you have browsed on our Online Platforms so that we can highlight a program or resource close to your location. The data may also be used to provide interest-based content for communications for which you have opted in.

We may also gather certain information automatically, including but not limited to, IP addresses, browser type, Internet Service Provider (ISP), operating system, date/time stamp, mobile location, device type, and/or clickstream data. This information may be collected via cookies, web beacons, and/or similar technologies that help us serve you better, for example, by making your interactions with our Online Platforms faster or more personalized. The information we collect automatically through these technologies may be linked to other information we collect about you.

We may also use certain third-party products or services (“Third-Party Tools”), such as Google Analytics, a web analysis service provided by Google, in order to better understand the use of our Online Platforms. These Third-Party Tools may collect information such as how often users visit our Online Platforms, what pages they visit, and the websites which referred you to our Online Platforms. Further, the Third-Party Tools may use the data collected to track and examine the use of the Online Platforms, prepare reports on its activities, and share them with other related services. The Third Party Tools, to the extent they serve advertising, may also use the data collected on the Online Platforms to contextualize and personalize ads on their own advertising networks. Each Third-Party Tool’s ability to use and share information it collects about your visits to the Online Platforms is restricted by its own privacy policies and terms of use. Additional information about the Third-Party Tools we use can be provided by contacting us as set forth below.

You have a variety of tools to manage cookies and similar technologies that collect information related to your use of the Online Platforms, including:

  • Web browser controls to block and delete cookies, or adjust your tracking preferences.

For cookies and similar technologies used on our mobile applications for applicable targeted advertising activities, follow the steps provided by your mobile device platform provider (Apple, Android, or others) to opt-out of having your information collected and used by us and our digital marketing partners.

Please note: Disabling, removing, or blocking cookies may turn off some of the features of our Online Platforms that make your experience more efficient, and some Online Platforms may not function properly as a result. Further, if you opt-out of having your information collected and used by us and our digital marketing partners for interest-based advertising purposes, you will continue to receive ads, but such ads will not be tailored to your specific interests based on web viewing data collected from your device over time and across unaffiliated websites.

We may share the information described above as set forth in this privacy statement or as otherwise described at the time such information is collected from you. We will not sell, rent, or swap this information, nor will we authorize any of our service providers or business partners to use this information for their own commercial purposes without your permission.

Service Providers: In the course of doing business, we employ other companies and individuals to perform a variety of functions on our behalf. For example, we may provide information as necessary to companies that host our Online Platforms or send communications on our behalf. These service providers may have access to information about you if it is needed to perform their functions for us, but they are not authorized by us to use or disclose such information except as necessary to perform services on our behalf or to comply with legal requirements, and they are required to maintain the information in confidence.

Legally Required: We reserve the right to disclose the information if required to do so by law or by a regulatory authority, including those that regulate health care services in Nigeria. We may also disclose information as part of an investigation or enforcement action relating to improper or illegal conduct in connection with our Online Platforms or other products, including, without limitation, any situations that may potentially involve threats to the safety or privacy of any person or misuse of our Online Platforms.

Aggregated and Non-Identified Data: We may maintain and use aggregate data or other non-identified information (i.e., data that does not identify a specific individual), such as usage statistics, device data, online traffic patterns, and user feedback. In addition to using this information for the purposes discussed in this privacy statement, we may disclose such aggregated or non-identified data to third parties without restriction.

Business Partners:Westend Hospital Warri may securely share your information with our business partners, such as local advertisers who pay for banner ads on Westend Hospital Warri Online Platforms. Once your information has been shared with a business partner, it is no longer subject to the control of Westend Hospital Warri or subject to this privacy statement, however, Westend Hospital Warri requires its business partners to maintain appropriate data security.

TThe security of your information is important to us. We take precautions to protect your information by implementing safeguards to protect the information we collect. But you should keep in mind that no website or Internet transmission is ever completely secure or error-free.

Please note: The safety and security of your information also depend on you. We urge you to take steps to keep your private information secure, such as choosing strong passwords and never sharing your password with anyone else. If you create or receive a password in connection with Online Platform access, please notify us promptly if you believe your password security has been breached, and remember to log off of the Online Platform before you leave your computer or mobile device.

The Online Platforms may offer opportunities to communicate through email. Because normal email is not encrypted, the possibility exists that unauthorized individuals may intercept email messages. Westend Hospital Warri and affiliates are not responsible for the privacy and security of email messages except those stored in our system.

Occasionally, at our discretion, we may include or offer third-party products or services on or linked to our Online Platforms. These third-party websites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these websites. We also encourage the following disclaimer when links are provided: “You are being redirected to a website outside of Westend Hospital Warri. Westend Hospital Warri is not responsible for any aspect of the external website.”

We do not knowingly collect or use any personally identifiable information from minors younger children on our Online Platforms. We do not knowingly allow children to communicate with us or use any of our Online Platforms. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified herein, and we will work with you to address this issue.