Knowing that the registration and admitting process can be confusing, boring, and
stressful part of one’s hospital stay, we have therefore decided to put the below
details on the necessary step to follow – so that you can be more relaxed, knowing
what to expect and why is the step crucial to your stay.
To ensure proper record of a patient is stored in our database and required
consents are updated, your stay must begin with registration.
In the course of the admitting process, we will ask you to fill out the
“Registration Form” with your biodata including insurance information. This is
needed for us to have the most up-to-date information, so we can contact you
about your care. In a case where proper information is not given, your health
plan can deny coverage and you may be responsible for the charges. In certain
situations we may ask you to sign at each visit, this is to attest to the fact
that medical attention was rendered to you and this allows us to submit a claim
and release any relevant information to your insurer on your behalf to receive
You may be admitted into Westend hospital through either of the following ways
- Planned admission before surgery – You will be registered as a patient with
Westend Hospital before your procedure by the surgical team at check-in.
- Planned admission coming from home – When you arrive at the hospital, first
go to the Out Patient Department (Front desk) Office, located on the left on
entering the main building(You will be registered by the staff and guided to
the ward where you will be staying.
- Admission from the hospital Emergency Department – While you are at the
Emergency Department, the front desk attendant will verify your insurance,
if not a private patient, and other important information. If you are
subsequently admitted to the ward, additional information and consent may be
- Admission as a direct referral from an outside hospital or other facilities
– Upon your arrival at Westend Hospital, you will be directed to the front
desk, where they will request a referral letter from the facility you were,
the referral contains basic information they have on record of you including
medication and treatment provided. From this information, we will initiate
Once admission process is completed:
- Our staff members will help you become familiar with your surroundings.
- Physicians, nurses, and other members of your care team will come by and
talk with you about your health history and the current medications you are
- If you are admitted after a procedure, we may spend some time assessing your
medical condition and managing any discomfort you may have.
- Don’t be scared to ask us questions. Stay informed about your treatment. Our
staff will work with you and explain any aspect of care that you do not