Knowing that the registration and admitting process can be confusing, boring, and stressful part of one’s hospital stay, we have therefore decided to put the below details on the necessary step to follow – so that you can be more relaxed, knowing what to expect and why is the step crucial to your stay.

To ensure proper record of a patient is stored in our database and required consents are updated, your stay must begin with registration.

In the course of the admitting process, we will ask you to fill out the “Registration Form” with your biodata including insurance information. This is needed for us to have the most up-to-date information, so we can contact you about your care. In a case where proper information is not given, your health plan can deny coverage and you may be responsible for the charges. In certain situations we may ask you to sign at each visit, this is to attest to the fact that medical attention was rendered to you and this allows us to submit a claim and release any relevant information to your insurer on your behalf to receive payment.

You may be admitted into Westend hospital through either of the following ways below.

  • Planned admission before surgery – You will be registered as a patient with Westend Hospital before your procedure by the surgical team at check-in.
  • Planned admission coming from home – When you arrive at the hospital, first go to the Out Patient Department (Front desk) Office, located on the left on entering the main building(You will be registered by the staff and guided to the ward where you will be staying.
  • Admission from the hospital Emergency Department – While you are at the Emergency Department, the front desk attendant will verify your insurance, if not a private patient, and other important information. If you are subsequently admitted to the ward, additional information and consent may be required.
  • Admission as a direct referral from an outside hospital or other facilities – Upon your arrival at Westend Hospital, you will be directed to the front desk, where they will request a referral letter from the facility you were, the referral contains basic information they have on record of you including medication and treatment provided. From this information, we will initiate your registration.
  • Our staff members will help you become familiar with your surroundings.
  • Physicians, nurses, and other members of your care team will come by and talk with you about your health history and the current medications you are taking.
  • If you are admitted after a procedure, we may spend some time assessing your medical condition and managing any discomfort you may have.
  • Don’t be scared to ask us questions. Stay informed about your treatment. Our staff will work with you and explain any aspect of care that you do not understand.